Hardware Service Policy
QSC maintains a global network of authorized service centers strategically located to provide service and support for genuine QSC products purchased through authorized QSC dealers. A current list of authorized service partners, including International Distributor contacts, is available through the Service Center Lookup page.
To ensure the highest level of service and support, QSC strongly recommends that customers purchase QSC products through authorized local sales channels in the region where such products will be used. Service availability, warranty coverage, and related support obligations may vary by country or region of purchase.
QSC, its distributors, dealers, and authorized service centers shall have no obligation to provide warranty service or support for any product purchased outside the region in which warranty service or support is requested. Any warranty service or support provided for such products shall be provided solely at the discretion of the applicable local distributor or authorized service center.
Purchasing through an authorized QSC dealer provides customers with access to appropriate product availability, pre-sale and post-sale support, and service quality consistent with QSC standards. QSC supports its authorized dealer network in delivering a reliable ownership experience to customers.
For all other repair or service requests, customers may initiate the process by visiting the Return Product for Repair page.
QSC reserves the right to modify, amend, or discontinue this policy at any time, in its sole discretion, without prior notice.
Product Warranty Statement
QSC provides limited warranty coverage for certain products in accordance with the terms, conditions, exclusions, and limitations set forth in the applicable QSC Warranty Statement.Customers should refer to the QSC Warranty Statement for complete warranty terms and coverage details.
If the product serial number has been altered, removed, tampered with, or cannot otherwise be used to verify the age of the product, the warranty shall be deemed void. In such circumstances, the customer shall be responsible for all applicable evaluation, repair, replacement, shipping, handling, and related service fees assessed in connection with the repair or servicing of the product.
Service Warranty Statement
QSC repairs are covered by a 90-day limited service warranty from the date of service. Coverage applies only to the work performed and parts replaced by QSC. Repairs completed by an authorized service partner are subject to that provider’s terms and warranty; please contact the service partner directly for details.
Product Registration
Customers are encouraged to register QSC products within 30 days of purchase. Registration supports warranty verification, provides proof of ownership for service, and may qualify eligible products for QSC’s Extended Warranty Program. The following link will provide direct access to the Product Registration page.
Repair Turnaround Times
Repair turnaround times are estimates and may vary based on service volume, product evaluation findings, and parts availability. QSC will make reasonable efforts to complete repairs promptly but does not guarantee completion dates. For repairs handled by an authorized service partner, contact the provider directly for its estimated turnaround time.
RMA Request
Before requesting an RMA, customers should contact QSC Technical Support for assistance. To request an RMA, contact QSC Customer Support through the QSC Support Contact page.
An RMA is required only when sending a product directly to QSC for service; it is not required when using a QSC Authorized Service Partner.
Personal Property and User Settings
QSC is not responsible for the loss of personal property, data, or user-defined settings during service.
Products will be updated to current firmware and restored to factory default settings after repair. Customers must back up all data and configurations before submitting equipment for service.
Shipment Packaging for Repair
The customer must have an RMA number established with QSC prior to shipping. Equipment shipped to QSC without an RMA number will be refused.
When shipping, remove all unnecessary accessories. Products returned to QSC must be securely packed in a durable shipping container with adequate protective materials. Use the original packaging for large or heavy products, such as loudspeakers and subwoofers, whenever possible to prevent movement in transit.
QSC is not responsible for transit damage caused by inadequate packaging or carrier mishandling.
Unreturned Products
QSC must receive returned products within 45 days of RMA issuance. After 45 days, the RMA and related support cases will be closed. The customer must contact Customer Care to request a new RMA.
Product Service and Return Shipping
Product service is broken down into either warranty or non-warranty service.
Warranty Service
- Warranty duration and coverage are outlined in the Global Warranty Statement.
- Return shipping for Warranty Repairs: Customers are responsible for all inbound shipping costs when sending products in for repair, as well as any additional outbound shipping charges beyond standard delivery service. QSC will cover the cost of outbound shipping using a standard delivery service.
Non-Warranty Service
- The warranty expiration for the product has passed and thereby the repair is no longer under warranty.
- Damage related to any of the exceptions as outlined in the “What is not covered by this Limited Warranty?” section of the Global Warranty Statement will be considered non-warranty even if the product is still within its warranty period.
- Return shipping for Non-Warranty Repairs: Customers are responsible for all inbound and outbound freight expenses associated with the repair.
- Return shipping for a Declined Estimate: Customers are responsible for all outbound freight expenses from QSC associated with the repair where the estimate has been declined, and the equipment has been requested to be returned.
Discontinued Products
Service of discontinued products are carried out on a best-effort basis with no guarantee of full restoration or long-term support due to product discontinuation. Service is offered solely at the discretion of QSC; and it is based on availability of material and resources. A comprehensive list of all discontinued products is available in the Discontinued Products page.
Limited Service
A discontinued product is designated as Limited Service after it is discontinued. Service and repair support remain subject to spare-parts availability, which may be limited because the product and its components are no longer manufactured.
End of Service
A discontinued product is designated as End of Service when parts or service materials are no longer available or supportable. QSC does not provide repairs, spare parts, or service materials for products with this designation.
Labor Rate
The Labor Rate is categorized as follows:
- The Labor rate is calculated on a per/hour basis. A minimum of 1 hour labor charge applies.
- Labor rates vary by region where the product is serviced. Please contact your regional QSC office for details.
Service Fees
QSC Audio service fees encompass the following:
- Evaluation Fee: Applied when no issue is found with the product, or if the repair estimate is declined.
- Expedited Service Option: Offers next-business-day evaluation of the equipment. Please note that this service does not guarantee completion of repair work by the next business day. Check with your local office for available options.
Estimate Approval and Payment
QSC will provide an estimate for paid repairs. Customers must approve the estimate verbally or in writing through their regional Customer Care representative within 45 days. Repairs will not begin without approval, and products without timely approval will be considered abandoned.
Payment is due upon completion of the repair. The regional Customer Care representative will provide available payment options; personal checks are not accepted. Products with unpaid repair charges will be considered abandoned.
Abandoned Product
Products will be considered abandoned if the customer does not respond or pay applicable repair charges within 45 days. QSC may return or dispose of abandoned products at its discretion.
