Will your products and supply be impacted? QSC has a diverse global supply chain. All of our critical suppliers in
China have returned back to production and our latest update has indicated that most are at 80% capacity for our
critical fast-moving items with many starting to ship against requirements scheduled for arrival in the April/May
timeframe. At this time, QSC has not seen any impact to supply related to COVID-19. QSC had been planning for a
robust spring. This required our internal planning to ensure we had product in house prior to the end of February. As
a result, much of the spring product offering was already in transit. We are continuing to monitor our supply
situation on a weekly basis as we review forecast consumption rates.
What is your corporate plan to maintain supply? We have a diverse supply chain with manufacturing locations in
North America and manufacturing partners in several other parts of the globe as well, inclusive of Europe and
Mexico. Multiple locations now are capable of building some of our most critical product lines as business continuity
and sustainability have been key initiatives within the supply chain and product development functions for several
years now.
Are any of your lead times impacted? As mentioned above, apart from not being able to supply configured to order
(CTO) products until further notice, we do not have any immediate impact to our product lines that are due to the
COVID-19 situation. We are focused on fulfilling all hard physical PO’s and so far actuals are materializing in accord
with the general forecast plan. We may experience 2-3 days of delays due to lower staffing in our Southern California
warehouse for the coming weeks. For this reason, we suggest that our customers place orders factoring in increased
lead times out of our Southern California warehouse. Our Memphis, TN warehouse remains operational with
standard lead times at this time.
Do you foresee any impact to your customer care and technical support? The QSC team acted quickly to establish
both order entry/customer care and technical support capabilities with remote work arrangements to provide
uninterrupted partner and customer support and service. We do not see any impact to our abilities to support our
partners and customers in these areas.
Will your hardware service levels be impacted? Hardware service levels will have some impact due to reduced
staffing at our Costa Mesa facility with an expected delay of 10 days in lead times. In the coming weeks, we will be
evaluating our options to increase our hardware repair capacity in our Costa Mesa facility while protecting our
employees health and safety. In the United States, QSC has an extensive network of authorized service centers.
Customers have the option to contact one of these service centers for hardware support. Please find the list of
authorized service centers in our service center directory: https://www.qsc.com/support/product-repair/servicecenters/.
Do you foresee any challenges with spare parts availability? Due to current worldwide conditions, we are
experiencing some parts shortage and extended lead time from our suppliers. Out of our product portfolio, GXD
series, K.2 series, PLD series, and Touchmix-8 and Touchmix-30 Pro are most impactedby these shortages. We are
working daily to overcome these challenges to restore spare parts availability.