Service Partner Portal
Welcome to the Service Partner Portal! This site displays service-related content for Q-SYS and QSC products. To get started, select from the options below.
View our updated Warranty Statement.
Download K.2 Firmware Update.
Service Announcements
Service Videos
Videos are now available that can assist with verifying proper hardware functionality, troubleshooting, module repair, licensing, and other topics for a growing number of products. These videos are intended to complement existing product service documentation.
For a list of service videos, click here.
New Product Service Status
Series | Model(s) | Status | Launch Date | Market Segment | Comments |
NV Series | NV-1-H-WE | New Launch | January 27, 2025 | System | New product release. Non-serviceable. Refer to the Service Announcement for guidance. |
AcousticDesign Series | AD-C8T-ZB, AD-C8T-SWZB, AD-C10T-HPZB | New Launch | January 27, 2025 | System | New product release. Non-serviceable. Refer to the Service Announcement for guidance. |
K Column Series | KC12 | New Launch | January 13, 2025 | Pro Audio | New product release. Do not perform any repair. Contact QSC and create a SFDC case for any field failures. |
PS-TSCG3 Series | PS-TSCG3-G, PS-TSCG3-H | New Launch | October 28, 2024 | System | New product release. Non-serviceable. Refer to the Service Announcement for guidance. |
QIO Series | QIO-LVR4 | New Launch | October 28, 2024 | System | New product release. Non-serviceable. Refer to the Service Announcement for guidance. |
QIO Series | QIO-FLEX4A | New Launch | October 28, 2024 | System | New product release. Non-serviceable. Refer to the Service Announcement for guidance. |
PL-CA Series | PL-CA5, PL-CA6, PL-CA8, PL-CA12, PL-CA15 | Post-Launch | October 22, 2024 | System | Service is allowed. Refer to the content in the Service Repair Help System. |
L Class | LS118 | New Launch | October 1, 2024 | Pro Audio | New product release. Do not perform any repair. Contact QSC and create a SFDC case for any field failures. |
PL-SUB Series | PL-SUB10, PL-SUB12, PL-SUB15 | Post-Launch | August 30, 2024 | System | Service is allowed. Refer to the content in the Service Repair Help System. |
UC Compute Bundles | UC-MTR-L-NA (Lenovo 12QT) | Post-Launch | March 15, 2024 | System | Do not perform any repair. Contact QSC and create a SFDC case for any field failures. |
Seervision Servers | SVS1, SVS4 | Post-Launch | December 8, 2023 | System | Do not perform any repair. Contact QSC and create a SFDC case for any field failures. |
*Click HERE for a listing of products that are no longer being serviced
Legend
- New Launch – Service not allowed. Product must be returned to QSC for further investigation. Please contact QSC for next steps.
- Post-Launch – Service is restricted. See Comments for guidance.
- Post-Launch – Service is allowed. Service documentation and help is available from the Service Repair Help System and Resource Library.
Most Recent Service Bulletins
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